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Service level agreements would be required between the governance partners specifying the expectations and responsibilities of each regarding administrative and information technology support. Assuring adequate technology and administrative support is critical to the ability of each governance partner to uphold the requirements specified within both the governance and performance agreements.

	Related Document: Drive to Excellence Technology Consortium: The Service Level Agreement CONCEPT PAPER (Working Draft Posted 3/16/09)

Counties propose to join with the governor and the Legislature on their calls to redesign the human services system; on the need for new, comprehensive legislation which empowers systemic change; with their stated outcomes to improve human services efficiency, quality, transparency, service and above all results that matter to people. Counties are determined to partner with the Governor and Legislature to meet this challenge in this current economic crisis and with a view towards posterity of what will work based on research, best and promising practices, and the accumulated wisdom of human service stakeholders

AMC and MACSSA proposes to the Governor and Legislature, to empower the formation of a consortium of counties of big, medium and small population sizes to bind with the State of Minnesota on a New State-County Governance Agreement that changes the structural relationship of the State and Counties regarding shared technologies and properly aligns the business model of shared technology services towards the customer. This change in the State-County relationship will enable improvements in service accountability, productivity and results. This consortium will articulate the agreement on three levels, as defined in the State-County Results Accountability Initiative: governance agreement, performance agreement and service-level agreement as well as support for an action-research design by the Center for Excellence in Local Government. "