Challenging Conversations: Concepts and Tools for Successfully Addressing Tough Conversations That We Dread and Try to Avoid Should I say something or just keep my concerns to myself? Is it worth the risk to bring up this important, yet uncomfortable topic? We all experience conversations that are difficult; conversations which we would prefer to avoid. However, there are concepts to help better understand why some conversations seem so difficult. There are strategies, techniques and skills you can learn to more successfully engage in challenging conversations. This workshop will focus on enhancing your understanding of how to approach tough conversations, improving your skills and confidence in addressing difficult situations, and developing strategies for better conversation outcomes. Participants will leave with an enhanced understanding, improved skills and confidence, and strategies to successfully address tough issues in the county workplace.
Presenter: Kim Boyce, Private Consultant
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