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Bridging Divides: What to Do When People Disagree

Overview

Learn what to do when emotions run high and positions are deeply held. Compromise isn't the only option. In this workshop, you will learn how to de-escalate difficult situations and move from conflict to effective solutions for challenging public issues. 
Participants will practice: 1) Identifying what other people need to move forward even when they aren't saying it; 2) Providing support to help difficult people to be responsive; 3) Managing high emotions; and, 4) Developing solutions that get implemented because they integrate the needs of everyone involved.

Learning Topics

  • De-escalation
  • Managing strong emotions
  • Increasing mutual understanding
  • Building consensus
  • Effective communication techniques for difficult situations

Presenter:  Dave Bartholomay, Program Coordinator, Minnesota Department of Administration, Office of Collaboration and Dispute Resolution

Dave PhotoDave Bartholomay is the Program Coordinator for the Office for Collaboration and Dispute Resolution. He is a qualified neutral under Rule 114 of the Minnesota General Rules of Practice for the District Courts and has previously led a successful community dispute resolution program serving suburban and greater Minnesota. He has a Master’s degree in Political Science and extensive public sector leadership experience at the federal, state, and local government level.



OCDR at ADMIN logo -TransparentThe Office of Collaboration and Dispute Resolution (OCDR) is a unique statewide resource that helps resolve difficult public issues. We do this through our work on individual projects and through training and capacity building so that all of Minnesota has access to new and innovative methods to work through today's challenging issues.

We accomplish this through the use of innovative collaborative processes because we believe the best public solutions come from people working together on issues. We use structured, facilitated dialogue to help people examine diverse viewpoints and interested so they can build the consensus that leads to better solutions. Our neutrality, expertise, and experience in leading successful projects across the state make OCDR an effective state-level resource. To learn more about OCDR and the services they offer, visit the OCDR.

Our services include assessment, process design, mediation, facilitation, convening, consensus building, training, and more.  OCDR specializes in working with public sector entities.  Our approach is to uncover the core concerns and goals of the parties underlying the issues in dispute so that they become invested in solving a common public problem by developing creative options to address the concerns and goals of all involved with the ultimate objectives of reaching an actionable, sustainable solution which improves working relationships and the efficiency and effectiveness of government.

Statewide Webcast
Wednesday, April 22, 2020

10:00 a.m. -12:00 p.m.
Registration available in January 2020